Just an FYI - Mutual of Omaha has been processing my refinance since August. Apparently my bank statements, etc. expire after sixty days and the underwriter keeps missing the deadline, so she requests new docs just to screw it up again.
This morning I got an email saying "we need these documents now, and you might as well send these as well in case we can't close before January 31" and I flipped my lid. I sent an email to Costco's program asking where to send feedback on a lender and giving the three-sentence rundown of my experience. A customer service rep from Costco's financing program called me within two hours and said he'd look up his contacts at MoO. I got a voicemail (I was working) from a "customer experience specialist" (or something like that) at MoO within another few hours that he'd already talked to everyone involved and had a copy of my file and would be handling it.
I've given the lender a drop dead date - you close by January 31 or you admit you can't and I'm going to another lender - and we'll see if they manage. But I'm really impressed with Costco's promptness and willing to handle the issue. Overall, a $120 membership is saving me money on closing and giving me a heavy hammer.
Submitted January 12, 2021 at 06:59PM by Maleficent_Tart2923 https://ift.tt/35BGaUl
