I find Carvana and Wayfair to be the poster children of crappy companies with high prices, bad customer service, bad quality products, and yet they have $30-$40B valuations because your average person does not care to do an iota of research and values the convenience of buying things on a slick app over anything else.
Specially, I’ve found Carvana to almost always have high prices that are consistently a few thousand more than the market value for the used cars they sell. Yelp reviews for every location I have found have been very low, with most complaining either about mechanical issues or issues with transferring the title post close.
Wayfair is basically a gigantic Chinese dropshipping operation and whenever I reverse image search products I almost always find the exact same product on Amazon or Walmart or Home Depot or direct for much less even though it appears like it’s on sale on Wayfair. More so the quantity of complaints on Twitter are extremely high, with a lot of people with issues on long delivery timelines or broken/cracked furniture with little help from the company.
And yet despite both companies having what seems like shady business practices of both overcharging for products and having bad customer service people still buy from them. It’s like the antithesis of the Zappos mantra but they get business due to a combination of relentless ad buys, unsuspecting new customers, lazy people who don’t care, and people who otherwise don’t realize they are being ripped off.
I honestly can’t tell if we’re in a new era where your average person has become too trusting of online companies, and mostly don’t realize how easily they are being tricked via dark patterns and nice looking websites or just don’t care because they value the convenience of shopping online over a dealership or going to a store.
Submitted December 12, 2020 at 01:49AM by prplput https://ift.tt/3oKacwu
