I was pregnant earlier this year, and though the preparations worked with an in-network Durable Medical Equipment (DME) Company to get my covered breast pump. I paid a $20 copay for an upgraded pump, and thought it was all good.
My insurance rejected the claim, but my EOB said that I had $0 responsibility.
Shortly after I gave birth, I received a bill from the DME for the full amount. I called my insurance company to see what that was about since my pump should have been fully covered after my copay. They indicated that Per the company’s agreement with my insurance company, they were not supposed to ship me the pump until after I gave birth, but they had sent it 5 months early.
The insurance rep confirmed that I didn’t owe anything. She took the information for the bill and said that they would work it out with the DME.
A month or so later I got another bill, so this time I called the DME directly and explained everything that my insurance company had said. I was told that they would make a note on my account and have their billing people work it out with my insurance company.
Now, I’ve received a letter from a collection agency for the full amount. I plan on sending the “I don’t owe this debt” sample letter to them.
What will the next step be? My EOB still says that I have a $0 responsibility. Would it be a bad idea to reach out to the DME again to see what the status of my account is? Or to check back in with my insurance company? Would I need anything else to show that this debt shouldn’t be applied to me? Or was my insurance mistaken in telling me that I didn’t owe anything?
Submitted August 11, 2020 at 06:55PM by medbillssuck https://ift.tt/2DR4oPF