I (24f) have banked with chase for over 5 years now. I just got my own place and my parents decided to help me get a new car as a gift because I am in the city alone with no transportation. They decided to pay $4000 for the down payment. We all bank with chase so they used Zelle to send me $2000 and planned to send another $2000 the day after. (There's a daily limit for money transfers). The first time they tried sending the money, the bank locked their account because they were suspicious of fraud. Which is fine, knowing they take those extra precautions makes me confident that our money is safe. They answered all the questions over the phone and they unlocked their account. The next day, they tried sending the next $2000 and it was canceled. When my parents tried to log into their account, they noticed it was locked again. They called and talked to a supervisor and were told they would fix it and have it processed over but it has not happened. My parents ended up having to transfer the money to one of their other accounts and send the $2000 through Google pay. After everything cleared I went to the bank and withdrew the money and got my car that day.
Later that same day I went to the store to buy toilet paper, and they said my card was suspended. I tried calling chase but they were closed at this time. (7pm) I called early the next morning to understand why they suspended my debit card and they told me my account was closed. Confused, I asked why and they said they didn't know the reason. I went to my local branch to try to get more information and they told me the same thing. But I also found out that not only did they close my account but they said I can no longer bank at chase. I spoke to the teller and she said she looked through my bank statements to see if there was any fradulent activity and saw nothing. She was also confused and told me she didn't understand why they closed my account. So not only did they not inform me on my account being closed, but they took the remaining money from my account and sent it out to an address I no longer reside at! Along with this, my parents account is still locked and they have not been able to access it since they sent me the money. How is this even possible?? There's no way they can do this when all I did was withdraw money from my account that was sent from my parents. If there is anyone who can give me insight on the situation I'd greatly appreciate it. I have been stressing because I have bills and rent due in a few days and I have no access to any of my money...
TLDR: Chase Bank closed my account without my authorization after I withdrew my own money. They will not tell me the reason why they closed it. They also sent the money in my account to an address I no longer reside at. I need help because I have to pay bills and have no access to my money. What can I do to fight this??
Submitted August 23, 2020 at 04:25PM by lolakittytron13 https://ift.tt/3j8lmYS
