My Chase Sapphire credit card was stolen last month while I was traveling and got charged $2700. I reported fraud and cancelled the card and the amount was gone from my statement.
Yesterday I received a mail that says the fraud charge will reappear on my account because “You received benefit from this transaction”. I went online and saw Chase has rebilled the fraud charge.
This is very frustrating. I did not spend the money. What should I do here? Reach out to chase fraud department again? File a CFPB complain? Thanks for your help!
EDIT:
I just got off the phone with Chase shortly after the post.
They fraud team said they will have to reconsider my case. But the reason they put the charge back is because I used the card 5 days before the fraud charge in the same country. This doesn't make sense. I used the card in Madrid and I reported the fraud charge in Barcelona. It was also 5 days before not the same day. The fraud team said they will reconsider my case and will provide a final decision soon.
I'm really stressed out about this, I don't know what else I can do better
Submitted May 06, 2020 at 03:36PM by 0xterence https://ift.tt/3frOrO4
