I recently opened a checked account with Ally just under a week ago(this process took months) after it was opened, I immediately deposited my $10,000 dollar check, which was a Christmas present from my Grandfather. This money was for my schooling, and now I can't pay for classes. Ally had stated that it would take until Friday for the check to be cleared (I deposited it on Monday) and a few days later locked my account. I did not receive any notification whatsoever within the 48+ hours of my account being blocked. When I did call, they said that a specialist had been assigned to my account. The time that I called the first time, apparently all the "specialist had gone home" and that their work hours end at 6pm EST. I called them again two days later to try and figure out what was going on, since I had no information whatsoever. I was put on hold for like 30+ minutes before *finally* being transferred to someone who could give me information. She started off asking me where I heard about Ally bank and where I got the check from. Then she asked WHY I was given the check before she finally gave me the bad news. I just wanna say that she was also very rude and told me they would NEVER work with me again.
A little background information, I have never done business with a bank and was recommended on here to try Ally for savings. I am 21 and already feel like a criminal. I know my Grandfather would never give me a fake check as he helps out his Grand-kids all the time and none of them have had issues, so I'm just at a loss for words as well as frustrated that I went through months trying to get this set up only to be treated like this.
Really unfortunate experience for my first time trying to bank for myself.
Submitted February 13, 2020 at 07:21PM by -RyanSAngel https://ift.tt/38oXzyY
