Just wanted to share my experience with filing a warranty claim/wondering if anyone else has experienced anything like this: I feel like I’m being scammed lol.
(FYI: the Flask I had was a 40oz widemouth flask in the colour ‘Watermelon.’ I returned it because the mouth was malformed/oval shaped and the lid did not sit properly on the flask, thus it could not maintain proper insulation).
Around August/September I filed a warranty claim with Hydroflask and promptly received confirmation on my claim with instructions to send in the flask. At the time I filled in the form, I was able to give my Canadian address, and was ensured by the Canadian retailer who I’d purchased from that I should file the claim on my own accord through the Hydroflask website. Following the instructions given in my confirmation email, I sent in my flask and it was received just a few days later (September 30).
Fast forward to over a month later and I still haven’t heard anything from them: absolutely nothing. No confirmation on their end concerning receiving the flask, no indication that maybe I messed up the shipping, nothing at all. I tried contacting them three separate times and have yet to receive any reply. I’m kind of worried.
I checked their site and the stipulations for filing a warranty claim have since changed: they no longer even allow you to put in a Canadian address which drove my anxiety through the roof. (If it had been a problem that I was Canadian before, why was my request confirmed and why wouldn’t they have contacted me to tell me otherwise?)
I know “international” claims come with a bit of a delay, but I’m starting to worry that I’m being played (which isn’t likely, but still, why would they get rid of the option for a Canadian address all of a sudden? Why did they confirm my claim knowing I was at a Canadian address?).
Has anyone on here filed an international claim before? How long did it take for you to receive confirmation/any info at all/progress on the new flask?
Submitted November 03, 2019 at 11:17PM by poo420 https://ift.tt/32f6nn4
