I went into Verizon to open a plan and the salesmen charged my card the wrong amount after I had the phone in my hand. He refunded the incorrect charge and I returned the phone and decided to not open the plan with them because the salesmen was shady. I have now been sent to collections. Help.

So I went into Verizon to open a new plan. After unboxing the phone and deciding on a plan I went to pay for my new plan and the salesmen charged my card the wrong amount. It became clear that the salesmen was either new or just didn’t know what he was doing. I asked for a refund and I decided not to open up the plan at all. I left the store without the phone and with two refund receipts. One refund receipt for the phone and one refund receipt for the plan that I never opened. This all took place in the course of an hour. I never opened the plan or left the store with the phone and I have now been sent to collections by Verizon for the cost of the first month of a phone plan I never opened up. I contacted the store and they said they can’t help me. They told me to call Verizon directly. I called Verizon directly and they said to call the store. What do I do? Please help

Submitted October 06, 2019 at 09:37PM by Verizonsucksss https://ift.tt/2MoliWa