Recently, an issue occurred on my Roth account with Schwab. The aggregate costs of the issue cost me ~$900 due to delays and market fluctuations. Obviously, this is incredibly upsetting; however, after discussing with Schwab they were willing to comp me 100 free trades valued at ~$500 (less after you account for the tax deferred status of the Roth).
I'm writing this because their willingness to comp and work with their customers is a good reason to use them. In this case, they didn't have anything to gain from the situation but helped me out anyways. Although at the end of the day it still cost me $400, it's certainly better than $900 that many other brokers would've left me to die over.
Submitted May 10, 2019 at 01:36PM by for3xtrad3r http://bit.ly/2WAre2r
