Here's my original post from yesterday: https://www.reddit.com/r/personalfinance/comments/b7ozh2/lenovo_cancelled_order_sent_anyway_didnt_give_me/
I'd like to thank everyone who weighed in, especially those who were thoughtful and took time to hash it over, but including those who just called me an idiot. I didn't handle this correctly, but thankfully there is a happy ending.
I spoke with accounts payable this morning (the number from the person who emailed me just rang and rang so I found one on a Lenovo post from years ago). They explained that the debt collection firm did not own the debt but was working to help them track down accounts, contracted with Lenovo rather than buying debt from them (at least in my case, and it sounded like that was the set up more broadly). I paid the balance by phone, and received a confirmation email that copied the debt collection firm in which the Lenovo rep said I needn't worry about any sort of credit reporting. To be absolutely positive, I emailed back the rep at the debt collection firm (I had less fear of doing this now that I understood their relationship with Lenovo, again, at least in this case), who put in writing that they not report to any credit agencies under their arrangement with Lenovo as an "account receivable management company." They also confirmed the matter was closed. I am satisfied with that as I have it in writing.
Anyway, thought I would share this update. Definitely learned a lesson here. Hopefully at some point Lenovo's communications between departments will improve.
Oh, and if anyone wants a new Thinkpad bluetooth keyboard let me know. It's actually pretty good.
Submitted April 01, 2019 at 08:42PM by metsoh https://ift.tt/2CQ4Muf
