I've been using TurboTax for a long time. Yes I know there were cheaper options but its mostly inertia and convenience.
I made very little money the last few years, so I was happy that I could still use it and file my taxes for free. This year when I started my return I was just over the free versions limit I guess, and it said that I couldn't use it to file.
So I looked for an Upgrade option and couldn't find one. I use the online version and all I saw was 'TurboTax Free file', and it only gave me a link to irs.gov when it complained. Signing in/out didn't do anything. I then googled and it seems many people online have this exact issue. Then I spent 2+hr waiting for customer support (there's no chat option, only phone) and after another 45min with the CSR, the only solution was - 'create a new account' !!!
Sorry for the rant, but I just cannot believe it. A new account and all my previous years tax returns etc won't be linked to it. This is such a simple thing they need to have - why would you not allow a free user to pay you ??!!
I also checked out hrblock and their cost is not that much cheaper but from what I saw TurboTax is still a lot better. e.g in the guidance, the level of information etc. So it seems even though I don't like their business practices and I know they are responsible for a lot of the mess with tax filing, I will end up using them.
Submitted April 14, 2019 at 11:54PM by ECrispy http://bit.ly/2Xbct5S
