I have a car loan through a credit union that made me open a savings account to get the loan, the savings account has a dollar in it or some other minuscule amount. This week i get my bill and I see that there is a past due amount, they never applied the last check i had sent them. I recheck my bank statement and I see that they cashed the check I had sent so I call them. Apparently what happened was that they took my car payment and applied it to my savings account instead of my auto loan. They offered to simply transfer the money back into my auto loan but I mentioned that there was a 20 dollar late fee noted, though i am calculating around 40 dollars. I am also concerned about a hit on my credit for past due payment. I don't understand how this happened since i sent my payment along with the auto loan bill (bottom portion) like I have every month.
Anyway, the person over the phone said all they could do was transfer 500 from my savings into my auto loan, but they couldn't remove (or even see) any late fees and that they couldn't help me with any dings to my credit. They said someone would give me a call back this morning.
Does personal finance have any pointers or tips for dealing with this credit union when they eventually call me back? How can I help ensure that my credit is not being dingged here?
Submitted April 09, 2019 at 10:29AM by PaperNeutrino http://bit.ly/2G50QGT
