I ordered a TV on Dell’s website and decided against it an hour later. I contacted them about cancelling an order and a rep stated that I will be charged a 15% restocking fee, or about $100.
When I asked for a link to this policy, they referred me to their return policy. I stated that I am not returning anything because I don’t have the product, merely cancelling an order. But they refuse to not charge the “restocking” fee.
Is there anything I can do in this scenario? It feels like a scam to make some money off of cancelled orders. I should add the order is still “processing” so they’ve essentially done nothing with the actual order so far, yet need to charge to “restock” it.
Submitted January 24, 2019 at 10:25AM by JohnApple94 http://bit.ly/2S6KAx1
