Washington state, if it matters.
We have been renting this apartment in a fairly big complex since 2017. Our water bill is paid together with rent and sewage. It generally stayed in the $75-85 range every month ($75 is the fixed sewage fee and the rest is the variable water consumption). We have been out of the country for a full month which coincided with the water billing cycle. We expected a bill close to zero for water since nobody lived in the apartment. Well, for the month we were gone, we got the biggest bill yet - $95 (meaning we used $20 of water while out of the country). Long story short, I persistently asked for answers from the leasing office and they finally got back to me. I am quoting their exact response:
“We just got the report back from [water provider] and it does look like they needed to complete some extra work to get your meter corrected. The transmitter was displaying information for a different apartment, they had to swap those back to correct the issue. Based on the billed amounts between the two apartments, the difference in billing was $14.67. This has been credited to your account, and this can take up to 48 hours to reflect on your account.“
But my question is, do they have proof that the issue started 2 months ago? How can I be sure that I haven’t been paying someone else’s water bills since we moved in? I sent an email back asking for proof that the problem started recently and not years ago. What are my options?
Submitted November 08, 2018 at 08:19PM by meterprobs77 https://ift.tt/2zEOH8f
