This happened in Toronto earlier this month. The Bank is CIBC.
Yesterday I found out that I could not log into my mobile banking app and called their service number. I was told somebody walked into a branch with a fake ID and claimed he lost his debit card. Apparently the teller gave him a replacement and added a new contact number to the account. He withdrew 1000 dollar from ATM. He then went to money mart and try to get more cash which caused CIBC to trigger a fraud alert and locked the card. I have been overseas since August and won't be able to come back until next February. I have my debit card with me the entire time. Haven't receive any funny messages or emails. I was told a investigation case has been opened and I should call then back in 10 business days. Meanwhile a new debit card would be mailed to my current address (overseas). Once I have received it I can access online banking again. I am quite baffled by what happened. I have chequing, visa, mortgage and line with CIBC. Without online banking I could not access my accounts or even try to see if any other accounts have been compromised. Furthermore I do not know what kind of personal information has been leaked. Did the bad guys just know my name and address and then made a false ID and tried their luck at different banks? Or is there some other things they have got about me that made the teller believe he is the real deal? Btw I have an obvious Chinese name. Which might make impersonating me a possibility.
Right now this seems surreal and I just have a lot of questions. Will I be liable about the $1000? Any further steps should I take to minimize other potential losses? Should I inform the police or is the bank doing that? Can I make a police report while overseas? Any advice is deeply appreciated. Many Thanks.
Submitted November 18, 2018 at 07:40AM by Darrendada https://ift.tt/2KaEWU9
