I have tried to close a checking account 3 times & I just recieved yet another account statement.
The 1st attempt: I went into my local branch and spoke with a teller. I asked to close my account because their ATM is useless. At that time I withdrew my remaining funds. I was told I would recieve a letter in the mail confirming the closed account. This was at the end of September.
2nd attemp: I recieved a notice that my account was overdrawn by $6. This was due to not maintaining a minimum balance to avoid fees. I returned to the same branch, with my letter, asked why my account was not closed. The teller apologised & said this happens all the time. She said she would take care of it, including removing the $6 fee. Again I was told I would recieve a letter in the mail confirming the closure. This was mid October.
3rd attempt: I recieved a 2nd notice about my overdrawn account. Returned to the same branch and asked to speak to a manager. He assured me he would reverse the fees & close my account. I asked for proof that my account was closed. He said he couldn't give me anything but a letter would come in the mail. He also said he would call me as soon as the fee was reversed & account closed. I took his card. The next day he did call & left a message that my account was closed & the fee was reversed. This was late October, the 29th to be exact.
Today I recieve a statement showing the fee had been removed but also showing a $0 balance thru November 15th. So, is my account actually closed? If not, how do I get them to actually close it? Also, I can still log in & see my account with a $0 balance.
Submitted November 21, 2018 at 07:58PM by otterrx https://ift.tt/2Ko0jl9
