I called in to ask what internet speeds were available in my area. He tried to sell me on cable, which I declined. He asked for my social and my date of birth. I asked him why he needed this and he explained it was to make sure I didn’t have any past due balances with AT&T. I then double checked and asked him if it would hit my credit and he chuckled and said “no no sir nothing like that”.
Fast forward an hour, I have an email stating my installation for phone, cable, and internet is scheduled(???) and then a few minutes later an email from credit karma saying I had a hard inquiry.
Called in and spoke to 3 different departments, finally to a woman to tell me she couldn’t remove it because calling in to inquire about service was all the consent they needed.
This clearly doesn’t seem legal, and wondering if anyone else has had similar experiences and what I should do next.
TL;DR - spoke to ATT, they asked for social, I made sure it wouldn’t hit my credit, I was told it wouldn’t, and then it did. What next?
Submitted November 27, 2018 at 10:10AM by oldmanwrigley https://ift.tt/2SdX0Q4
