I have been corresponding with UPS for at least the last 3 months, sending frequent emails, phone calls, etc. I moved, and had my things shipped to be delivered to my new address. There were 2 separate shipments and I was charged approximately $250 each. I wrote fragile on all of the boxes.
Nearly everything of mine got destroyed, and one of the shipments never even got delivered. I have tried everything to get a refund but this company has an endless loop that makes the process absolutely impossible.
My frustration started long before the refund process. One shipment got stuck at customs, was held for weeks, and was returned to the UPS store. I found out after calling several times over several weeks (the first ~5 calls had people assuring me that everything was fine and I should just be patient). Nobody notified me. When it was returned, the UPS store then refused to ship it out again because the box was in terrible condition and glass pieces were falling out of it. They took pictures and I had to instruct them, through email, which of my important possessions (art work, frames of family pictures etc) to throw away and to keep. They repackaged it and sent it. It barely got delivered, and when it did, it did not come to my door. It came to some UPS location where I had to wait for hours because it arrived more than 1 hour after the store closed (so I could not even leave and come back). There were 4 other people waiting at that same location for items that were "guaranteed" to be delivered but hadn't arrived. Two of the peoples things were already being shipped back to the sender, despite the fact that they had emails indicating their shipments had arrived and this was the exact time and date that they were meant to show up. These people were pissed off because they were leaving the following day and were depending on this "guaranteed" delivery. The guy at the front desk told me this happens every night, and his job is to hear people yell at him and cry when he tells them the notification on their phone is wrong. Luckily mine ended up arriving.
My other shipment came to my city for three days but never managed to get dropped off. Every single day, I called UPS, I made an account and filled out forms saying they could leave the box without a signature etc, stayed home from work, did everything humanely possible. Every day UPS promised me it would be delivered but I never even saw any attempt at delivery. On the third day I got the notification that my package was being returned. It was returned to my dad, who found everything in the box completely broken. I checked lately, and to make matters even more complicated, they marked it as delivered in their system.
I took so many pictures of all the damage and had my dad take pictures too. I emailed for several weeks with one customer service agent who got me connected with their refund email (after the damage claim was automatically rejected and he managed to overturn that) where I was to submit pictures for evaluation. I submitted them many times, but each time I would get an email indicating that the file sizes were too big, I included too many pictures, too few pictures, or some obscure problem meant they were not able to be accepted. I finally gave up when they said I needed to submit the pictures only for each individual tracking number. This is impossible for me to do, as after the UPS store resent all of my broken things, they sent it under two separate tracking numbers, but since they arrived at the same time I have no idea which is which. Also, the packages are both CLEARLY damaged so anyone with half a brain should be able to look at any of the pictures and recognize I deserve a refund for the entire shipment, regardless of tracking number.
I have called UPS 100 times over the last three months. Every time they listen to my story, they sympathize, they tell me we will get to the bottom of it, and then they go silent. There is no follow-through. I have lost track of the number of times I was promised a phone call or email that never went through. This is the worst process and worst experience I have ever had with a company.
How do I get my money back? Not only did they fail to deliver half my stuff, but they damaged or destroyed almost all of it. I am not even trying to be refunded for the broken possessions, which are invaluable anyways (I don't know how UPS would assign dollar values to my artwork or irreplaceable family photos that were scraped with glass). I just want my money back because they completely failed to do the job I paid them to do. I have heard that I can file a complaint through the credit card company, but my card has a 60 day limit and like I said, it has now been over 3 months since I made the payment. Any help would be greatly appreciated!
Submitted October 03, 2018 at 09:20PM by redditslaughter https://ift.tt/2No3I34
