I'm not positive that this is the right sub to ask, so if it's not I'll post it somewhere else.
Okay, so here's the deal. On Sunday (9/16) I called T-Mobile to sign up for a plan a purchase a phone. Gave them my information, things were going along just fine, and then there was a snafu when they tried to process my payment. The rep tried a few times, and it still wasn't going through. We eventually figured out that Bank of America had flagged it for potential fraud and I had to manually approve it to get it to go through. I did, but the T-Mobile rep said they still had not been able to process my payment.
Except... the money was charged on my end. Three times.
The first one was automatically reversed by the bank, since it was flagged as potential fraud (as I understand it, I don't actually know if that's how it worked). The other two charges (798.84 each) have been in processing limbo since Sunday. Bank of America says they can't do anything until the charges post, and T-Mobile has been giving me the run around since Sunday night. I can't exactly blame the reps themselves for not knowing what to do, since the processing snafu on their end resulted in zero record of the transaction. A T-Mobile account was not created for me and no order has been processed. What I am irate about is that the T-Mobile reps keep proposing solutions and then there is no follow up.
Wednesday they were supposed to send an email to both me and my bank detailing the situation, and they haven't.
Today I got a hold of a supervisor who was supposed to investigate the situation and then call me back at 2:30. Guess what didn't happen.
I've now currently been on hold for an hour and a half with the financial department, and I have no idea what avenues are left for me to pursue.
Since the $1600 is still "processing" it hasn't left my account, but... it's not available to me, right? How do I get this resolved? I'll answer any questions to explain the situation more, but I'm starting to get seriously stressed about this.
Edit: My main concern is that this payment should not be taking 5 days to process, right? If I should give it more time to resolve itself I will, but at what point am I actually supposed to worry?
Submitted September 21, 2018 at 08:08PM by ForgottenToupee https://ift.tt/2NxBDvi
