I'm trying to get advice on how I can get a third party involved to be sure that Vanguard returns shares to me that they've mistakenly deleted. This has been a pretty long process and I'm losing faith that they are going to make it right.
2 weeks ago I started an ETF conversion, and while the person on the phone took down the order properly, it was not executed properly. Essentially ~150 shares of VTIAX and ~70 shares of VTSAX were to be converted to their ETF counterpart.
As it stands I am missing ~300 shares of VTIAX (also from the wrong lot, messing up my cost basis), and the correct ~70 shares of VTSAX.
~150 shares were properly converted to VXUS from VTIAX, but ~150 have simply disappeared. The ~70 shares of VTSAX were properly converted to VTI, but about 3 days afterwards they were deleted as well without returning the shares to VTSAX.
It's been 2 weeks, and today Vanguard told me there's a problem with their system and they may have more information for me in 2 more weeks. The original time I was quoted for this ETF conversion was 3 business days. I'm losing faith in Vanguard's ability to sort this out without external motivation. Would FINRA be the right place to start?
Submitted August 20, 2018 at 11:25AM by sjs31 https://ift.tt/2wbpdh6
