Someone suggested e-mailing an executive at the bank and that was spot on. I got responses over the weekend. First that they were looking into it, then a message apologizing for the experience saying that I'll be credited and someone from his team will follow up with me.
In the meantime the chargeback response documents came in the mail. The text on the supporting documents is tiny and mostly illegible. The envelope they arrived in has a handwritten address, so I don't think this can be attributed to an unsupervised print queue that was machine stuffed. I can make out that the gist of PayPal's response is that the items were shipped to my address.
I did get a call from the executive office this morning. The rep was polite and apologetic. She said that it doesn't look like the fraud team did the normal followup that is expected in a case like this. She said that the credits issued are permanent, and I will not be re-billed. They also refunded the annual fee. I mentioned that the docs I received in the mail weren't legible. She brought them up and said that they just say the items were shipped to me, and it shouldn't have been considered reason enough to re-bill since they already knew that.
I asked what to do with the shoes. She said I could try to work out a return with PayPal, but regardless of the outcome, I won't be billed. I will still probably file a CFPB complaint against PayPal since they have been impossible to deal with.
Submitted May 31, 2018 at 10:59AM by Cc_fraud_throway_ugh https://ift.tt/2L9N2vv
