This morning I received my weekly direct deposit from uber in the amount of $778.80, which was mysteriously $126.53 short of the $905.33 I was expecting. I've been driving for uber for 2 months and this is the first time something of this sort has happened. I looked in the transaction feed of my uberdriver app and noticed a subtraction (in the magic amount of $126.53) with the description, "Earnings Withholding Order Tax Levy." There was an included tracking case/claim number.
I called uber support, explained the situation, and provided my claim number. They had no record of the claim number I provided. They then said that it must be a problem with my bank because uber deposited the full $778.80 I was owed. I explained again, slowly, that I was actually owed $905.33. They put me on hold for a while, then came back to explain that the missing $126.53 was garnished by a garnishing agency. I would need to contact this garnishment agency, receive an Amended Order, fax this Amended Order to uber, and uber will forward it to their Legal Department for review. Uber support said that they will email me all the information I'd need to do all this. Great!
I checked my messages, and uber said I'll need to contact "" and referred to that company as this a few times (screenshots provided). I should note that I have never been threatened with wage garnishment and I am paying all my loan payments on time.
I called uber support again, and after the fun & games of explaining the situation again at length, clearly and slowly, and being on hold for long spans of time, they finally told me they didn't know who the garnishing agency was and they'd forward the situation to their specialists.
Has anyone encountered a problem like this? Other than continuing to pester uber support, I have no idea what to do here.
tldnr; Uber claims a garnishing agency garnished some money from my paycheck, despite all loan payments up to date, and won't tell me who is the agency doing the garnishing.
Pics: https://imgur.com/a/BaNE43x
UPDATE: The IRS confirmed I'm all good on their end. The customer service rep was shocked there would be a sudden garnishment without my knowledge and had no answers.
UPDATE 2: The California Franchise Tax Board automated line confirmed I'm all good on their end. Checking in tomorrow morning at the suggestion of FTB live-chat to speak to a living, breathing human to double-confirm.
UPDATE 3 (A BREAK IN THE CASE): I got an email from uber support explaining that is actually... THE STATE OF CALIFORNIA FRANCHISE TAX BOARD (several of you guessed this, including Quaziau who was sure of it). The email came with an attached PDF of a tax levy in the amount of $22,910.70 from 2012. Pic of garnishment PDF: https://imgur.com/gallery/UaZM0bF Of course, the only problem was that this who owes all that money wasn't me! Not even a little! He lives in Lake Elsinore and has a, you guessed it, completely different first 7 digits of his social security number. I then called uber support and argued over my own identity for about 20 minutes. It didn't matter that I'd never heard of Lake Elisinore or was still in college in 2012, what mattered is that this and I had the same name and the same last two social security digits. It HAD to be me, and perhaps I should reach out to my previous employer or mother of my child to see if that $22k could be lowered, said uber. I can't begin to explain how frustrating a phone call this was, or how Kafka could write 2-3 books about this phone call if he were alive. My next step is to get in touch with the FTB and make them get in touch with uber to explain that they have the wrong . More updates to come...
Submitted May 02, 2018 at 02:06PM by CleanHelicopter https://ift.tt/2IcbK0J
