Hi everybody, I just wanted to give a shout out to the Consumer Financial Protection Bureau complaint process. I opened a bank account with PNC bank and they never mailed me my online access code.
The customer service reps were treating me like I was using fraud and they wouldn’t help me, they would only say that an “investigator” would call me. I was really upset because I transferred $2000 to open the account.
I submitted a CFPB complaint on Friday and just received a call from their “executive relationships” team about the CFPB complain today. They explained everything and are overnighting me the signature card I need to sign to get access to my account. If you have any problems with your bank I would highly suggest to file a complaint here: https://www.consumerfinance.gov/complaint/
I really felt like I was being bullied by the bank and that there was going to be no resolution and my $2000 was going to be stuck indefinitely.
Submitted May 07, 2018 at 10:50AM by Vivecs954 https://ift.tt/2HZ6km1
