To make this as short as possible:
I had a $200 PayPal Credit in my account. I transferred $95 of it to my sister via the PayPal friends and family/gift feature. A hold was placed on the transaction, which I thought was odd because I regularly transfer money to my sister and it has never been "held" before.
About a week and half later, the transaction "went through", except my sister never received the money. We checked and double checked her transaction history, and it shows the transaction for $95, but her balance remains at $2- the amount she had sitting in there beforehand.
We called PayPal on her behalf and they said they couldn't do anything on her end, and to call back with my account details. I did that, and the rep took a look at our situation.
She seemed genuinely puzzled and said she can see the transaction, but is unable to pull up any details about it. She stated that she never saw this happen before, and asked me to send in screenshots of the transaction to [service@paypal.com](mailto:service@paypal.com). I did that, she said she received them, and she then stated that she would have "a team" investigate the situation and they would get back to me within 72 hours.
Well, 4 days passed and no one got back to me. I called again and got a different rep. I explained the situation again, and he said he would look into it. This time, the rep could NOT find the transaction, even after giving him the transaction ID. At first he tried telling me that there was nothing he could do, but I told him that was unacceptable. He then went to go talk to a supervisor, and when he came back he said to start a claim through the Resolution Center on the PayPal Website.
I hung up, and went to do that. I select the transaction (weird that I can see it perfectly fine but they can't) and go to start a claim... and get an error message "Sorry- your last action could not be completed."
I am livid right now. The $95 itself isn't a huge deal, but it is absolutely unacceptable that my money just *poofed* into nothingness and the people over at PayPal can't figure out what happened.
TL;DR: The money I sent to my sister never arrived. Despite having proof of the transaction, PayPal said they couldn't see it and isn't being helpful. I was told to submit a claim, but I cannot do that due to an error message. Is there anything I can do, anywhere I can go, anyone I can contact to have someone actually help me and get my money back?
Thank you in advance.
Submitted May 26, 2018 at 11:18AM by RoyalRemote https://ift.tt/2LwGNTB
