I am getting emails threatening to cut me off from my own pre tax dollars if I fail to comply. The issue isn't that the FSA managers are questioning whether these are valid expenses - they just don't like the bills. The weird thing is, my wife uses the same doctors, clinics, rehabs, and her FSA folks NEVER have questioned a bill, never asked for more itemized bills, never refused to pay, and the format is exactly the same. She has never even been asked to upload a copy of a bill. I'm asked all the time. Often after uploading 3 or 4 different versions provided by doctors and insurance they leave me alone. Sometimes we have had to come up with a different expense that is roughly the same amount in order to get them off our backs and get access to our funds back.
Now, there are two bills from 2017 that they don't like, and they don't like the paper copies I scanned in and uploaded either. When we get a bill in the mail, we go online and pay it using the FSA card. In this case, the paper bills had one amount, but when we went online, the amount had changed, we paid what we owed.
They asked for a copy, and we don't have a screen print , we only have the original paper bills. I have reached out to my insurance company a few days ago, but have not yet heard back. The FSA team has complained they have already "reimbursed us" - but we personally receive no money - they reimbursed my doctors. They make it sound as if they have put money in my pocket - and mind you, this is MY pre tax money I saved up.
What I don't understand is it is obvious that the bills are for physical rehab or doctor visits , it's not that they are questioning why I bought groceries, or had cosmetic surgery, so why the harrassment? Why is it the FSA team where my wife works NEVER questions the same bills from the same doctors? When I hear people say the FSA card is a great convenience, it must be they work for a place with a sane FSA staff. But this is a federal program isn't it? - why the difference?
I am tempted to just send them a check in order to get access to the rest of my funds - but I can't be the only one dealing with this bs. From now on, we will just pay using our personal credit card and then submit for reimbursement, because I have medical bills and my company is holding almost $1000 of my money hostage.
Thank you to anyone who can explain what is going on.
Submitted May 01, 2018 at 06:27AM by nekogaijin https://ift.tt/2vZERiT
