Hey everyone! So I decided to make a few FN orders back in December, aka their busiest and worst time. I think I made three medium sized orders and got them all within 2 weeks, which I thought was okay since it was suuuper busy for shipping during that time. This was my first 3 orders and since then I've had about 6 more!
I was sad about a few items because they just didn't fit or sit well, but most of the clothing fit super well and the material is surprisingly sturdy. Even their bodysuits fit me (I'm 5'10 and its a struggle) even though I have to size up to a medium.
Their jeans are always raved about but those are the items I haven't had luck with. Actually, I've had no luck with their classic jeans, they all fit so bizarre and the pocket placement made my ass look flat. I found one pair with sailor buttons on the front and those are perfect, but of the 5 I bought and tried, they were the only keepers.
I've also bought jumpsuits, sweaters, going out tops, dresses and most have been good. My favorite things I've bought have been blazers, they look and feel expensive!
The one main sad thing is that their return policy sucks. You don't get money back, only credit to their website, but I went in knowing that.
Only once I had crappy customer service and it was just... weird honestly. I had returned an item that was damaged and their policy is that you have to contact them within a few days to tell them about the damage so that you get back a full credit refund. If you don't tell them in that time, you only get half of your $$ back. I told them literally 30 minutes after I received my order, however they only gave me half and I argued with this guy who kept copying and pasting the same response that I never contacted them in time. I sent a screen shot of this other employee who I contacted as my proof, and then they went silent for 2 weeks. I emailed constantly and no one would answer. Then finally about 3 weeks later I was given my remaining $10 in credit, still without responses to my emails. No one ever said sorry.
Overall though it's been a good experience and I would recommend it to people. I have ordered maybe 8-10 times now as I said earlier and have not had shipping issues. I live in the USA.
Submitted April 09, 2018 at 05:10PM by sabrunka https://ift.tt/2GNgp53
