I am 7 days into having an alarm system from ADT. I can't tell you how much I despise this company already. Here is the way they scam you: when you call in, they don't tell you about the 36 month contract. They tell you at the end of the call that there is a "Terms and Conditions" recording you "can" listen to, which contains the surprise announcement that tells you about the contract. Then, after a guy comes to install (mine took 6 hours!), he will hand you his iPad and ask you to "initial" in 3 or so spots. Little do you know (especially when it's 10pm and he's just now leaving) that you literally just signed away a ton of your hard earned money for 3 years! It wasn't until I called on the 6th day of service to report a wall panel that wasn't working, that they told me we had a contract. Their customer service has been one of the worst I've ever dealt with and I've been disconnected about 5 times. They took about $853 from my credit card within the first 2 days of service and want another $1300 to cancel the contract. Needless to say, I will give them a bad review anytime I can.
April 24, 2018 at 02:49PM
