On 1/22, I called Anytime Fitness to cancel my personal training contract. This prompted our trainer to text us back and forth, saying that we owe them a $299 cancellation fee. I asked for a copy of our training agreement, which is separate from our Anytime Fitness gym membership contract. In our contract, it states that we have to give a written notice to cancel "any and all sessions". Our trainer mentioned in our texts that in the new personal contract training there is this $299 cancellation fee, but ours does not have it. She then proceeds to tell me that I owe $1,200 dollars since I did not complete all 48 sessions. Nowhere in the contract says I will complete all sessions. She comes back saying I can pay $299 now or I can extend my gym membership out 3 months to cover the $299. She then refers me to the owner of Anytime Fitness for all cancellations.
On 1/22, I also cancel for our 1/24 session via text. Our sessions on Wednesday every week at 3:00 PM, so we cancel on Monday. I also cancel my CC on this day but he keeps charging it. On 1/24, We all meet at the gym. I sit down and try to negotiate with them, they don't budge. On 1/29, I pick up a copy of Anytime Fitness gym membership and cancel in writing for 1/31. In the folder of papers, he threatens to take me to his attorney. I cancel for the Wednesday session (1/31) via email. On 2/5 we cancel in writing via email for our 2/7 session. On 2/6, he fraudulently charges my credit card $40, even though I canceled with 24-hour notice.On 2/9, I write again via email that I cancel all sessions, following my contracts cancellation policy of written notice of 24 hours. I also dispute the charges with my bank. On 2/14, he threatens me to take me to small claims court. On 2/17, he lets me know that the offer to extend my gym membership is still available. He also schedules personal training for 2/21, after I canceled all sessions in writing on 2/9. On 2/22, he fraudulently charges my credit card $40 again after canceling all sessions again in writing on 2/9. On 2/23, he schedules personal training on 2/28, after I canceled all sessions in writing on 2/9. On 3/1, he fraudulently charges my credit card $40 again after canceling all sessions again in writing on 2/9.
I have disputed all charges with my bank. I have reported him to the Better Business Bureau and the Department of Consumer Affairs. I just don't know what else to do...
Submitted March 03, 2018 at 06:09AM by Nerdelecktra http://ift.tt/2FalSCe
