Type something and hit enter

ads here
On
advertise here

Preface: My wife received a replacement phone and sim card on the 2nd of Jan, 10 days ago. We still retain the old sim card and wiped the old phone clean multiple times before returning it.

Tonight at 8PM my wife started receiving a flurry of emails from Capital One letting her know her account information was being changed. Upon trying to login she found her logins were no longer valid and she could not reset them as the email address on file had changed.

She was able to log in via her phone on wifi since it uses fingerprint access and she saw two ATM withdrawals for $500 each back to back and immediately called the bank but found her phone didn't work.

She used a relatives phone to call the bank (within 10mins) and the bank was happy to replace the money but needed to verify her. This is where I'm stuck, the bank called her phone number and someone, not her, answered and said my wife was the one trying to steal the account.

My wifes phone number went to the scammers phone.

Through a painstaking verification process she got control back of the bank account and got a claim setup, etc.

Then I called T-Mobile to see what was going on to find that the scammer had been able to call in to T-Mobile and without knowing any account information, no last 4 of social, not the existing pin, they had a new pin sent to the phone # to verify (which they received, not my wife) and they then ported my wifes phone number to another carrier.

I can understand my wife either receiving a cloned sim card or having her card skimmed, but how did the scammer clone both the phone and card?

We've painstakingly gone over her schedule and at no time are both her card and phone out of her line of site during the day. She goes to work, part time retail, and her phone is in her pocket 100% of the time. We're damned broke after just buying a house so we don't go out and do things either. She's always been either at home or at work.

We used Samsung pay previously, but she never set it up on the new phone.

We've got the bank account closed down and a new one is being created by Capital Ones fraud team, all cards are frozen/cancelled, police report filed, credit freeze in place.

But how in the world did they do it? It's driving me nuts. I want to prevent this from happening to us or anyone we know in the future.



Submitted January 13, 2018 at 02:28AM by FaustKnight http://ift.tt/2mw8IZ1

Click to comment