A few months back my family all upgraded our phones together at a Sprint store location and used a deal they were promoting at the time of buy a Samsung Galaxy 8s and get a Samsung Edge 7 for free. We bought two SG 8s (on lease) to get two free SE 7 but we're still paying for the allegedly free phones months after with no resolution despite having called customer service numerous times. When finally after months of asking, one of their reps told me that the deal was only for people adding new lines, not for upgrading. Meaning, we weren't and aren't qualified for the deal we had thought we upgraded with. I've been back to the original Sprint store that sold us the deal and they said they couldn't do anything but submit a complaint to their manager who might or might not resolve our issue.
So basically TLDR, the store sold us a deal that we were ineligible for because one of their sales rep didn't understand the promos completely.
Now my question is, is there any governmental agency I can also put a complaint into to help expedite the process? Something like the U.S. Consumer Financial Protection Bureau but more appropriate for my situation with Sprint?
Submitted January 02, 2018 at 10:24AM by SirAudrey http://ift.tt/2qgkD18
