On Monday (1/8/2018) I logged onto my BBT portal and I saw two $500 charges that I did not recognize, both marked as "BB&T 24 CASH WITHDRAWAL," both in towns near me but places I had not been. I called up BBT and they said they had already noticed and they had turned off my ATM card and were sending me another. The charges had not posted, so they told me to call them back the next day after the charges had posted.
The next day, sure enough, the charges had posted, so I called them back. Their fraud department assigned me a case number and said they would send me some documents that needed to be notarized.
Here's what I'm wondering about at this point: how could someone take money out with my ATM card that I only used at BBT ATMs? Plus, the ATM card is a chip card that I have with me at all times. How was this theft accomplished?
Submitted January 13, 2018 at 08:13AM by BBTthrow1818 http://ift.tt/2D9Npqo
