Bought a trans-atlantic flight ticket from a site called PaylessFlights. The tickets were cheap (and, of course, non-refundable). Since I knew I might have to cancel the trip, I bought ticket cancellation insurance separately from an insurance company. I can cancel the ticket for any reason and get 80% of my money back. Today, I decided to cancel the flight. I called payless, but their response was "No cancelation is possible on non refundable tickets." I explained that I'm not expecting a refund: they can keep the money. All I need is proof that I cancelled the ticket, because without it, I can't make my claim with the insurance company. They said the ticket is "Un-cancellable" even if they do keep the money. Called the airline - they said talk to the travel agency. Stress level rising. What do I do?
November 04, 2017 at 05:13AM
