I was supposed to buy 2 washers and 1 dryer. But the lady over the phone got my order wrong. When the items were delivered to me, there were only 1 washer and 2 dryers. I told the delivery men to take the extra dryer back. My mom signed the receipt saying she had received all the items (BIG mistake).
It was 1 month after the delivery men took the dryer back, I never got the refund. So I called Chase and made a credit dispute. They put a temporary credit on the account.
Fast forward to yesteryday, I got a letter saying Sears denied the refund. I was asked to provide further evidence. But now, I feel I don't have any strong evidence. I have a email confirmation (not really, I called, and it was just an email saying they were working on it). I also have my order receipt. I also have the delivery men's number.
My guess is either the delivery men stole it, or Sears is playing dirty.
Submitted August 23, 2017 at 09:26AM by Hey911 http://ift.tt/2vYSi0p
