Jansport (Backpacks, luggage, etc.) advertises a lifetime warranty:
JanSport engineers quality, durability, and reliable products. So, if your pack ever breaks down, simply return it to our warranty center. We'll fix it or if we can't, we'll replace it or refund it. We stand by our packs for a lifetime and since we've been making packs since 1967, that's a guarantee you can stand by.
It all sounds nice, but that's not actually how it is. "Wear and tear" is an unstated exception to the warranty, which is not covered and reportedly never has been, even if it causes product failure within a couple years of buying. If you call and ask nicely, you might get a "one time courtesy exception" the first time, but don't count on it. They will also not send you any warranty denial notification, apparently on the hopes you'll forget you sent something in.
Submitted June 02, 2017 at 06:52PM by WBTtheFROG http://ift.tt/2rOwrYL
