Starbucks is facing a backlash from its baristas who say that they're overworked, understaffed, and underpaid.
While the coffee giant has recently launched an initiative to improve customer service and better support in-store staff, many baristas say that Starbucks has refused to address underlying issues. They say that they're more strained than ever due to an uptick in orders coming from the coffee giant's mobile app and drive-thru, as well as an ever-changing menu of hard-to-make drinks. Business Insider spoke with a dozen current and former Starbucks workers under the condition of anonymity in an attempt to get to the bottom of what in-store employees think Starbucks needs to fix. Starbucks says they are talking with partners, the company's term for retail employees, to improve work conditions.
Submitted May 26, 2017 at 10:43AM by gambit270 http://ift.tt/2s3Bm46
