PayPay is telling me I have to give a refund to a buyer that bought a PC from me two and a half months ago because now it's not "working right," even though in a message she told me it had been turned on for the first time last week.

The buyer had sent me multiple messages on eBay that have stated she tried to switch the operating system from Windows 8 to 10 and then back to 8. Again, this was just a week ago despite the fact that they have had it since the first week of February. As the title states, she also indicated that she had just turned it on even though she's had it for 10 weeks now (which I find so bizarre). I am getting nowhere with PayPal's customer service and I really don't think I should have to pay this. Am I wrong here or is does this all sound a little suspicious? Does anybody know of any resources I should use to fight this besides PayPal? eBay basically told me they cannot do anything and if the buyer did do something to hinder the PC, I'll not only be out $300, but also eBay's fee and I won't be able to resell it.

Submitted April 17, 2017 at 09:44AM by gmpasch http://ift.tt/2pIQP8u