So I just got off the phone with my ISP, to this day I'll never understand why ISPs don't value existing customers more.
My plan before I called them was 60Mbps for $75.
Right now in my city (Columbus Ohio) there is kind of a bidding war with internet pricing. Spectrum bought out time warner not long ago and their prices are rock bottom trying to get WOW customers to switch to them.
I prefer wow, their customer server and techs have been better than Time Warner(no Spectrum), Insight, AT&T and everyone else I've used over the years.
So I called up, wanting to get on a new pricing plan. Right now WOW is advertising $40 or $50 per month for 100Mbps internet depending on rather or not you sign up for a 2 year contract.
It took me about 40 minutes on the phone, and escalation to a supervisor to get the $40 for 100Mbps internet for 2 years. This for a person who has been a customer with them since 2008.
You'd think sometime they would figure out that existing customers are cheaper than new customers. You don't have to send techs to their house to install equipment. You don't have to advertise to attract them. Just super annoying.
Finally I told the supervisor if I hung up without being on the new customer plan that I'd imediantly call Spectrum for a new install. Which is what finally did it.
I swear if when this rate is up and they give me any of this production again then I actually will switch instead.
Sorry for a bit of the rant, just wanted to vent.
I guess the tip here is, if being polite and reasonable isn't working just resort to threats and see if that saves ya some money. It did for me.
April 25, 2017 at 09:35AM
