Yesterday I noticed an unusual deposit of around $1000 in my checking account, and then an ATM withdrawal for a smaller amount of money. I called the bank to clarify and let them know that I hadn't done either of those things. The person on the phone told me that a new card had been opened in my account and that I needed to talk with the branch manager who issued it--they would call me back the next day.
Throughout the rest of the night, this debit card made an alarming number of purchases to the point where I filed identity theft complaints and froze my credit (per the instructions on this sub), and transferred all of the money out of my checking account. Spoke with folks at the bank again, they told me, again, that it was clear that my identity was stolen and that they'd have a specialist call me during business hours.
Spoke with specialist today and, APPARENTLY, someone else with my exact name asked for a new debit card on their account and they were given a debit card to MY account. The bank person gave someone access to my account because of a "human error."
Received an apology email from the branch manager today saying that this never happens and that they had closed the other debit card and returned all of my money. They would also use this experience as a training exercise for future employees.
This seems CRAZY to me. Is there anything else that I should be doing? Should I just accept the apology?
TL;DR Person with same name gets debit card to my account.
Submitted March 01, 2017 at 05:27PM by hazzypuddles http://ift.tt/2lAzJYN
