I am a store manager at a busy coffee shop in Ontario, and I have a debt collector calling to speak to one of my baristas.
It is often busy and inconvenient for me to pull her off the floor when they call, so I would take down their phone number and pass the message on. This didn't stop the calls because I suppose my employee never returned them. Regardless, not my problem, right?
Finally, after having to pick up the phone during a heavy rush and sacrifice our store's speed of service to grab it, I asked these people to stop calling her at work.
I explained that she's busy at the moment and has no voicemail to be forwarded to, and in fact, I myself am too busy to spend the time to take down a name, phone number and lengthy reference number. I told her I was the manager of the store and asked her to please stop calling my employee at work, and use her other contact numbers instead.
The calls have persisted and I just got into a verbal altercation with this collector, letting her know to stop calling because I was not going to pay for my employee to be taking calls when there are customers to be served. She got rude, spoke over me and started yelling that this was a very important matter and she would continue to call until she got through, regardless of what I said.
What are my rights here? Are there any magic words to get these people to stop calling my employee at work? Just did a search of laws against debt collectors and I know if my employee asks them to stop, they have to. But do I have the right to ask them to stop? Is there a legal line I can use on this person next time they call?
Submitted February 03, 2017 at 09:37AM by JCr321 http://ift.tt/2kptkzX
