My employer is going through an HSA transfer from Optum to Fidelity and we have a 1/30/2023 deadline to liquidate all our Optum investments (convert them into cash) for the transfer to happen.
I never used any website as bad as Optum:
1st attempt: I requested to sell all my investment (I only have one SWPPX fund), but Optum only allows you to request selling using dollar amount, not share units. So two days later when the transaction settled, it turned out (likely due to fund pricing variation) they left about 13 dollars (about 0.3 shares) on my SWPPX balance. This showed as a settled transaction on my history as "SALE DUE TO FUND TRANSFER " one day after request.
2nd attempt: I then requested to sell that remaining 13 dollars again following the same procedure. This time they showed a transaction history to "credit 13 dollars into my HSA cash balance", with type "SELL INVESTMENTS". But my cash account didn't see any change. Now three (trading) days passed, and nothing happened. I still see the 0.3 shares on my portfolio. I still see no settled transaction for that 13 dollars. AND, the website did not even stop me from initiating another request to sell the remaining portfolio either after I tentatively tried to (it used to block me saying there is pending transaction and I needed to wait). It is like the 2nd liquidation order did not go through at all.
Called my employer's HSA management phone number (as instructed by Optum), they have no idea what is going on and all confused. Called Optum, got the usual running around and no one had a clue what they were talking about.
Should I request to liquidate again? I don't even know if my previous (2nd) liquidation request is still being processed or not so I am not certain whether another liquidation request will complicate the matter, but we are close to the transfer deadline :(
Thanks!
Submitted January 10, 2023 at 03:29AM by jidipi4000 https://ift.tt/uCHDcwq
