I was checking my email today when I noticed an email sent to me as a reply from an email I had apparently sent to them. I checked my sent folder to find an email stating that "the money was not deposited to my account, and I cannot log into the account," which was sent to a company? called Douugh. Now the strange thing is that the email I supposedly sent is basically calling out this company as a scam.
After seeing that email I got nervous since it was obvious I did not send it, so I checked my bank account to find that $10,000 were sent somewhere, I say somewhere because all the statement says is that it was sent to: Douugh P2P "my name" webid:*******. Right after this I called Chase to see what steps I could take to report this, they stated that this transaction was made directly from my account, not from my debit/credit card, and that they were going to send a some papers through mail to start the claim.
To further give information, I checked my Chase account to see if there was any suspicious emails/phone numbers added, only to find that there was a phone added which I did not recognize and that my account was sharing data with this company called Douugh USA LLC, similarly to how data is shared with Robinhood when your account is connected. It is safe to say that I never authorized this, I have never even heard of this company, yet I had emails from them as if I signed up for their service.
I have already finished with securing both my email and chase account, but will still be going to visit in person to see what else I could do. As it's the first time this has ever happened to me I am not sure how to proceed this, will my claim have a high chance to be successful or does it look like it will be a tough fight? Any advice is appreciated, thanks.
Submitted November 17, 2021 at 09:44PM by UtahaSenpai https://ift.tt/3DspiP1
