So about 2 months ago, I called T-Mobile support because I have so many issues with my connection. At the end of the call, the customer service agent says that because I'm a loyal customer (been with them maybe almost 20 years?) they have a special promotion for me. The guy says that I can get a free Samsung Active 2 watch. I didn't care for a watch, but he told me it was completely free. I reiterated multiple times, "I get the watch, and my monthly bill will not change?" He says that's correct. I made sure to ask very specifically, knowing that these calls are always recorded. I also made a note of who I spoke to and what was said.
When my next bill was about to hit, I decided to check on my statement because I have had MANY billing errors in the past with T-Mobile. I noticed there was an extra $50 charge from some added foreign country data plan?? and an extra data line charge. I immediately called T-Mobile back and explained that I never authorized this. They gladly removed the data plan charge, but they said if I cancel the data line, then I would have to pay the full amount of the watch. Apparently, the promotion was for adding a data line, then the watch comes free, which was never explained to me. So I tell them that's fine, then I don't want the watch. I didn't want it in the first place, but I agreed only because the original agent insisted it was absolutely free. This new rep now says that I'm outside the buyer's remorse period and can't even return it! I kept pressing, spoke to his "manager" and told him to check the previously recorded call. He said he would research and get back to me.
Weeks later, I get a call back saying the original call was through a third party foreign office, and they are not able to obtain the recording. He tells me the best he can do is offer me 6 months of credit for the data line and nothing more. That leaves me still having to eventually pay $160 for the line, which is the same cost of the watch I never wanted to begin with. If I cancel, I still pay for the watch. What can I do?
Submitted August 13, 2021 at 12:10AM by tscheng https://ift.tt/3fYHJkx
