The wife and I rented a jeep from Hertz for our honeymoon for a week in May. They emailed me during our trip to say they'd been notified the jeep's tracking system malfunctioned and if I could bring it in. We had one day left on our honeymoon and were in the mountains so I told them I'd have it in on the day we were scheduled to drop off.
There was no response, but I was tacked with a $400 repo charge before I ever returned the vehicle. The lady at the counter double-checked I hadn't been towed then removed the charge. A few weeks later the charge (still a tow charge) reappeared, claiming they were billing me for a tow expense since I didnt answer calls or emails (but I did).
I called the manager and so far he's ducked further calls. The credit card company removed the charge but then it was reinstated with them citing I didn't respond to calls/emails.
Any advice on if/how I can fight this? There was no warning of the charge, and I did reply to correspondence from them.
Submitted August 02, 2021 at 10:39AM by TooLate- https://ift.tt/3jkUEye
