Hey all,
So today I got a text message from “HSBC” fraud department saying they received a suspicious charge of X amount at target store #xxxx. Reply yes if it is legit or No if it wasn’t me. I am not an HSBC customer, so I just replied no without giving it much thought. A few minutes later I got a phone call from a 800 number claiming to be HSBC asking if I made such a charge. They called me by my full first and last name but did not ask for nor offer any other personal info. I told the gentleman that I was not an hsbc customer and he simply said sorry for the confusion and hung up. A few minutes later I thought it was strange so I googled the 800 number and the official hsbc website came up. I then called back the 800 number that called me and got the official hsbc customer service recording/press X for X menu. I followed the prompts to the fraud Department where they confirmed there is an account holder with my same first and last name in my home state. They asked for SSN and Driver lic number but I refused to give except last 2 digits. The rep said they did not match the last 2 digits for the account they had with my name. Furthermore they did not have any record of my phone number in their database. This left me very confused since they called me from their official listed CS number and knew my whole name, but I ended the call and forgot about it. Fast forward a few hours and now I got a text from CITI Bank saying my account has been locked due to a fraud alert. I am also NOT a CITI Bank customer. Now I’m concerned someone has my name and cell and is trying to use it somehow to rip me off, but not sure how or what to do about it. I did contact my actual bank and let them know what’s been going on and they “made a notation about it”, but wanted to get this communities opinion on this. What could be happening? How did I get contacted by these banks official CS numbers? What steps, if any, should I take?
Submitted July 10, 2021 at 11:26PM by Smewhyme https://ift.tt/2TXPDCT
