Help! My son was recently a victim of fraud with Wells Fargo. They hacked his account by making fraudulent check deposits and withdrawls. The bank agreed these were fraud, There was $4500 in fraudulent checks and $1800 in Apple pay. The checks dropped off and the Apple pay was returned. During the same time, his account was also fraudulently withdrawn $1500 using Zelle. The bank has denied this claim stating he was the only one with access to his account (huh? They just said someone hacked into his account). When we filed an appeal they denied the appeal stating the same user was still using his account. He has switched to another bank. What are our next steps? He has never used Zelle. We also filed a report with IC3 and with CFPD (Wells Fargo denied complaint with them). Feeling frustrated. What can we do next?
Submitted March 09, 2021 at 05:43PM by carrie92101 https://ift.tt/2OiGHFd
