Today I woke up to a text message and email from Chase saying that my phone number was removed from my account, which I did not approve. I thought that was weird so I tried logging into my Chase app but could not login and got a message that my account was frozen. I called the number to get to the bottom of this and the person on the phone told me that because I reside in California but collect unemployment in Minnesota they flagged my account because they thought that was suspicious. I’m a flight attendant who is based in Minnesota and commute from California where I live. I’m not the only person who does this there are thousands of flight attendants and pilots who do this, as well as truck drivers. I have been collecting MNUI since April 2020 with no issue until now, a year later.
Anyways I was told to take two forms of ID and proof that I am the recipient of unemployment from Minnesota. So I gathered my documents and went to my nearest Chase which did not have any available bankers to help me and I was advised to set up an appointment through the app. I told them that I could not login because I was frozen out of my account and they informed me that I should call the branches to see which ones had availability. They did not attempt to help me make an appointment even though they knew I did not have access to my account.
I was finally able to get an appointment with a different branch and when I got there with all my documents (2 gov issues IDs, a letter from MN UI, and my 1099G form from MN with my name, address, SSN, and MN Dept of Employment Services address on there) I was informed by the corporate person on the phone with the banker that the only acceptable document would be a form that I received last year detailing my benefits amount. Well of course I don’t have that document with me anymore as it was from a year ago, and I had no issue collecting UI for a year. Also, why wouldn’t the 1099G suffice? And why is it so suspicious that I am receiving unemployment benefits from a state I don’t reside in? I cannot be the only flight attendant in the country who commutes to work.
The person on the corporate fraud line told me that they won’t let me access my funds, or even close my account and withdraw my funds unless I can supply that one specific document because apparently all my other proof does not satisfy them. I had to call MN UI offices to request that one specific form and even that person on the line was talking about how ridiculous Chase was being. How do they have the right to withhold all my money from me like this? Even after all the proof I provided? The UI office said they will send me the letter again ASAP but it can only be sent thru snail mail and I have to wait a couple of days to receive it.
So now my account is frozen for however long it will take for me to receive that letter and I am furious because I did nothing wrong and Chase is being so unreasonable. I spent my whole day off trying to get this sorted. Do they have a right to do this?? Should I change my bank after this is sorted?
Submitted March 08, 2021 at 08:19PM by juneballoon https://ift.tt/38jbZT9
