Okay so long story short charles schwab placed a security freeze on my account for the above mentioned, with no reasoning three weeks ago. Every time i call customer support they have no information to give me . They say they will send an email to fraud team “i have heard this at least a dozen times now” and yet no resolve . I asked to speak to a supervisor and they state the same exact thing word for word that “they have no direct way of communicating with the fraud team and can only send emails” the supervisor allegedly sent an email to the fraud department manager the big head to get things moving along and yet again i have heard nothing! Im at my wits end . They are holding my money from me and not allowing me any insight as to why. I am desperate at this time. I need my money out of the account and they are not helping what so ever. What should my next step be? It has been three weeks with no updates from them. Just empty promises saying i will get a call back with info , I HAVE HEARD THAT A DOZEN TIMES TO NO RESOLVE! Please i need your advice how can i make them give me my money back or at least unlock my damn account ! Please and thank you. A desperate charles schwab customer
Submitted December 08, 2020 at 09:44PM by Squirtleburtal https://ift.tt/37SAMNc
