I closed my Paypal account a few months ago (after 20 or so years) because I was charged by someone for a subscription full two weeks after it was canceled, I had a dated cancellation confirmation email from the vendor attached to my dispute, and Paypal ruled in their favor claiming that I didn’t provide the proof of cancellation. The proof that I could see attached in their own system to the very dispute record that they were referring to. The payment was made with a bank account.
I tried to elevate the issue and kept receiving the same verbatim response from supposedly different CS agents. Either they did not read my messages at all, and just kept copying the same original response, or this was all just (very dumb) AI bot posing as customer service. No real person to talk to. No replies to Facebook messages. It’s like there was no one alive left at PayPal. Oh, and crashes, crashes, crashes galore.
Took me almost a month to close my account, too. At some point they ”elevated“ my account to Business without my consent, and created Paypal credit account linked to it. All as an unsolicited “courtesy“.
Well, turns out you can’t close your PayPal account without closing the Credit account first. It took two separate phone calls to close the Credit account (luckily I was able to talk to a live CS agent there). Still couldn’t close PayPal. Then it took over two weeks, and multiple phone calls, to figure out that for some reason the closing of PayPal Credit account was not being reflected in Paypal. This is where I finally got lucky, as the last PayPal Credit CS agent I talked to actually followed through and corrected it. (Took almost another week).
This was just an unbelievably frustrating ordeal over what should have been a clear cut case. Something is seriously wrong at PayPal. It’s almost as there’s no people left there.
If you have to use PayPal, don’t use your bank. Pay with a credit card. I’ve had a number of credit card disputes over the year, and it was a completely different experience.
Submitted November 10, 2020 at 05:27PM by DiCatto https://ift.tt/3lniaKz
