Any help here would be greatly appreciated. My girlfriend is in grad school and was issued student loans owned by Sallie Mae. She is still in school half time while working a full time job and has been consistently since the loan was issued. She received an email from Sallie Mae a few weeks ago saying she was past due on her account which doesn't make sense because, as I stated, is in school and therefore not yet obligated to make payments against that loan. Since receiving that email she has contacted Sallie Mae at least 9 times without resolution. She was told to fill out a form on one occasion asserting that she was still meeting minimum requirements to defer payments (she did) and was assured it would be resolved. It wasn't. On four separate calls she was given the same empty resolutions with different answers each time. After several attempts to resolve, she finally decided (at the recommendation of the representative she was speaking with) to temporarily put her loan in forbearance with a payment of $50. She decided to take this route as a last resort (even though she's still in school) because this week she was going to be erroneously 60 days past due meaning Sallie Mae would send it to her credit report. So after all that she received yet another email today from Sallie Mae saying that her loan is now 60 days past due and will be sending it to the credit bureau even after she PUT IT IN FORBEARANCE and was assured it would be resolved YET AGAIN. I am so incredibly pissed. I honestly have absolutely no idea what to do at all. Talking to the lender gets us nowhere because either they have the most incompetent employees on the planet who have absolutely no ability to understand procedures, communication, etc... or it's intentional. At any rate, we really need advice. Our first thought is obviously to sue them which I've never had to do so don't even know where to start. I don't even know if it's possible to rectify her credit at this point, but I'm so fucking tired of corporations, financial institutions, etc... dehumanizing us, stealing from us, and making our lives pure hell. Thanks for listening.
Submitted September 08, 2020 at 08:17PM by boyguythingboy https://ift.tt/3bGoBo2
