Hi guys, I need your advice. I lost my Citi Bank credit card at the end of July and I’ve only noticed only after I’ve seen a 2 large purchase at the grocery store (900, 500). As soon I’ve seen , I’ve called the store...after they investigated they told me they purchased gift cards with the money and they froze the gift cards( around 300 was spent). Mean while I called the police and filled a police report. They looked at the cameras and the thief was wearing a mask, glasses and a hoodie, they also mentioned he used a loyalty number and they waiting on corporate to send more information. Still no word from the police.
After I called citi bank and filled for fraud claim they said everything will be fine and I’ll get a call from investigation team. I got the call from them, answered all the questions for about an hours. I provided them police report number, officers name and number, everything they asked.
Few days ago a got a letter in the mail saying that I didn’t provide enough information and the charge will remain under my account.
What is there for me to do ? It seams citi bank didn’t even follow the money... the grocery store did more investigation then them.
Submitted September 07, 2020 at 08:16PM by defallen1 https://ift.tt/2FbtdGH
